Your success is our mission
From onboarding to continuous optimisation, our team is here to empower your events and community every step of the way.
At Conference Compass, every client is assigned a dedicated Customer Success Manager (CSM) who guides you to achieve your goals with confidence. Your CSM will:
✔ Help you plan your app structure and timeline
✔ Provide personalised training sessions
✔ Support you in building and publishing your event app
✔ Advise on promotion strategies for maximum adoption
✔ Be your ongoing strategic partner for year-round success
What to expect - a process that works
Here is what your journey with us looks like:
1. Personal Kick-off Meeting
We start by aligning on your event goals, app structure, branding requirements, and project timeline. Your CSM will answer all initial questions to set you up for success.
2. Online Training
We provide structured, hands-on training to equip you and your team to confidently use Floq Studio.
Topics include:
- Navigating the platform interface
- Setting up event schedules, speaker profiles, exhibitor pages
- Managing livestreams, community features, and notifications
- Tips to engage attendees effectively
3. Data Import & Review
Your CSM will assist in importing event data and perform a thorough review of your app before publication, ensuring everything is branded, structured, and functional to the highest standard.
4. Publication & Promotion
We handle submission to the Apple App Store and Google Play for branded apps, and guide you on how to promote your event app to maximise downloads and user adoption.
5. During Your Event
Support is available during office hours for all clients. For additional confidence, you can book:
- Remote live support to resolve urgent issues quickly
- On-site support for real-time assistance and platform management
(On-site and premium support services are available as add-ons. Contact your CSM for details.)
6. Beyond Your Event
After your event concludes, we host an evaluation session to review:
- Platform performance analytics
- Attendee feedback and usage trends
- Opportunities for future optimisation and engagement strategies
7. Continuous Year-Round Support
Your CSM remains your partner throughout your subscription:
- Advising on upcoming events
- Supporting new team members with additional training as needed
- Optimising your event attendance, app downloads, and community reach
- Keeping you updated on new feature releases and best practices
Our service plans
We offer a range of service plans tailored to your organisational needs and event volume:
DIY (Self-Service)
Ideal for experienced teams managing smaller events independently with standard support resources.
Standard (Included with All Plans)
- Dedicated CSM
- Personal onboarding and training
- Office hours support
- App submission and publication guidance
Premium Support
For organisers seeking maximum peace of mind:
- All Standard inclusions
- Priority support response
- Extended hours or on-call support during your event
- Strategic consultancy sessions throughout the year
- Custom training workshops for your wider team or exhibitors
(Premium Support pricing is based on event requirements. Contact your CSM for a tailored proposal.)
Support - Frequently Asked Questions
Q: Is training included in my plan?
A: Yes. All plans include online onboarding and training with your dedicated Customer Success Manager to ensure you are confident in using the platform.
Q: What if my team needs additional training later?
A: You can request refresher sessions anytime during your subscription. We also offer custom workshops for exhibitors or larger teams as part of our premium services.
Q: Can I get support during my live event?
A: Limited standard support is available during office hours. For additional coverage, remote live support and on-site support can be booked in advance.
Q: How do I upgrade to Premium Support?
A: Contact your Customer Success Manager to discuss your upcoming events. We will prepare a tailored premium support package based on your needs.
Q: Will I have the same Customer Success Manager each year?
A: We strive to maintain continuity by keeping you with the same CSM who knows your history and goals. If changes occur, you will be introduced to your new CSM with a full handover for a seamless experience.