We are no strangers to talking about the benefits of a customisable white-label event app for organisers. An event platform offers endless possibilities to accommodate all kinds of events and the benefits are just as many. Whether it is creating a more connected and engaged audience or having an extensive overview of various implementations and ROI: a platform is the starting point to a successful event. And like any piece of software, there is a team that develops it and spends every day improving, fixing and creating a product that will best serve the client’s needs. An in-house development team that works alongside sales and customer success, is one Conference Compass’ strongest assets. In this article we go over the strengths of an in-house development team and how they are absolutely key in guaranteeing the best experience for clients.
🤝 Customer-Centric Approach
An in-house development team fosters a customer-centric approach to software development. By establishing direct lines of communication with clients, the team actively listens to their feedback and suggestions. This already begins during the sales process when the sales team listens to prospecting clients’ requests. The sales team can approach development and clearly communicate whether a implementation of a certain feature would be possible or not. This approach ensures that the software is tailored to the specific needs of event organizers, delivering features that enhance efficiency, productivity, and overall user experience. The development team can conduct user testing, proactively seek client feedback, and prioritize features based on customer input, resulting in a highly customized and customer-oriented solution.
⚙️ Swift Implementation and Flexibility:
Having an in-house development team facilitates prompt implementation of client requests. The customer success manager assigned to each client can promptly communicate requests or feedback from the clients. Through simple clarifications, and quick iterations, significantly the turnaround time is significantly reduced. Additionally, the team’s proximity to the rest of the teams within the company means that they have an overview of changing market trends, ensuring that the software remains flexible and aligned with evolving requirements. This agility is crucial for meeting tight deadlines and accommodating last-minute changes.
📈 Seamless Integration and Continuous Improvement:
With an in-house development team, seamless integration of new features and functionalities becomes effortless: they are the ones that created the software and also know how to improve it and gix it. Furthermore, this close integration empowers continuous improvement through regular software updates, bug fixes, and enhancements. By prioritizing user feedback and actively seeking client input, the development team ensures that the software evolves to provide an optimized user experience.
➡️ In conclusion
The presence of an in-house development team at our company brings significant value to the creation of responsive and tailored event management software. Their deep understanding of customer needs, swift implementation capabilities, seamless integration, and customer-centric approach contribute to a software product that surpasses client expectations.
If you want to learn more about our team, whether it is the developers or the rest of the company, you can go to the About Us page. And if you want to receive content about our platform, our team or anything else: subscribe to the newsletter. ⬇️🤩